Medical Assisting (MA)
STUDENT HANDBOOK  
General Considerations

Attendance
Attendance, both in the classroom and at the externship site, is one of the most important factors in a student’s ability to succeed in this program. Regular and consistent attendance is required by employers and is also a critical factor in success on the job. 100% attendance is expected. Students who miss more than 2 classes per ALH class may be dropped from the program.

Absences include:

·         Not attending a scheduled class meeting.

·         Tardy by more than 20 minutes.

·         Leaving early by more than 20 minutes.

·         Excessive personal breaks during class.

·         Returning late from breaks by more than 10 minutes.

Attendance policy for ALH 94 (externship) will be outlined in the Externship Handbook.

If an absence cannot be avoided, students are required to notify the instructor in advance, or as soon as possible. Although students are not allowed to make up hours, they are required to make up any work that is missed as a result of an absence. In addition to making up assigned work, the student may be required to complete additional work assignments at the instructor’s discretion. If homework is due or a quiz/test is given on the day a student has an unexcused absence, an automatic 10% will be deducted from the overall score.​


Absences - Illness, Injury, Surgical Procedures, Pregnancy
Students must have on file a note from their physician stating that they are physically able to participate fully without restrictions or limitations in the clinical area following an illness, injury, surgical procedure or during pregnancy and the post-partum period. Full participation is necessary to meet the objectives of the program and to allow adequate evaluation of the student’s achievement of the objectives, therefore, limited assignments are not provided. It may be necessary for a student to withdraw from the program and return (depending on availability of space) when the physical restrictions or limitations are lifted.

Students concealing an illness or injury are jeopardizing patient safety and their own safety. A student found to have concealed an illness or injury will be subject to faculty review and possible permanent dismissal from the program.

Classroom, skills lab, and clinical attendance is expected of all students.  All absences are to be communicated directly by the student prior to class by contacting the instructor or the department secretary.  Any absences anticipated by the student are to be discussed with the instructor ahead of time.  Absences that are not communicated in this manner will be considered unexcused and are subject to disciplinary action including dismissal from the program.  It is the student’s responsibility to obtain lecture notes, handouts, and assignments for the day(s) absent from class. (See Attendance Policy)


Course Withdrawal
In order to progress through the program courses, students must demonstrate competence in each of the courses. Failing or Withdrawing from any one of the semester’s co-requisite courses requires withdrawal from all of that semester’s co-requisite courses.

Students may withdraw from a class after the official “drop” date and up through the fourteenth week or 75% of the term for classes less than a semester in length. The notation “W” will appear on the student’s transcript and will not be used in calculation of grade point average.

It is the student’s responsibility to obtain forms and submit the necessary paperwork to withdraw from class(es). Forms are available from Admissions and Records, Extended Education Centers, by mail, or online. Students who have not dropped or withdrawn from a class before the end of the fourteenth week or 75% of the term will be assigned a course grade. Students receiving a “W” who want to return to the ADN program must apply for the re-enrollment according to the program re-enrollment policy.​

Instructor Initiated Drop 
An instructor initiated drop may occur in all ALH courses after two absences or more. A student who receives an instructor initiated drop in one course will need to withdraw from any co-requisite course(s).​

Extenuating Circumstances
Students who must withdraw from college after the fourteenth week of class (75% of the term for classes less than a full term) because of extenuating circumstances, verifiable cases of accidents/illnesses, or other circumstances beyond the control of the student, may petition the Scholastic Standards Committee for authorized withdrawals from their classes.  Petitions are available in the Admissions and Records Office.


Course Repetition
Students who withdraw from a class may request ONE re-enrollment in the program. Students who wish to remain eligible for re-entry upon withdrawal for academic insufficiency must meet with their course faculty and the Dean prior to withdrawing to establish a remediation plan specifying actions that must be completed to establish eligibility for re-entry. Students who withdraw for academic insufficiency must complete their remediation contract and request re-enrollment within one year of leaving the program. The request letter must document completion of the remediation contract. Students activate the re-enrollment process by submitting a letter to the Medical Assisting Program Director.

As letters requesting re-enrollment are received, students are added to the re-enrollment list of the respective term in the order they are received. Students will be eligible for re-enrollment on a space available basis.

When a student is offered a re-enrollment space they have the option to decline the space one time. When they decline the space their name will be moved to the bottom of the re-enrollment list, their new date will be the date they declined re-enrollment. If the student declines re-enrollment a second time they will be removed from the re-enrollment list and will not be eligible to return to the Shasta College Medical Assisting program. Students must re-enroll within 1 year (two semesters) of withdrawal.

Students who fail or are dismissed from the program are not eligible for re-entry. Students who do not complete their required re-entry remediation plan established with course faculty prior to withdrawal will not be granted re-enrollment.​


Student Code of Conduct
Students are representatives of Shasta College and the MA Program.  Students are obligated to function within the framework of the Shasta College Student Code of Conduct and the policies and procedures of the Health Sciences division and Medical Assisting Program.​


Expected Student Behaviors
Students are expected to be courteous and respectful to fellow classmates, instructors, school personnel, patients, visitors, and externship providers. Students should conduct themselves as professionals at all times. Honest and ethical behavior is expected in all aspects of the program.

The Medical Assisting Program is not only an opportunity to obtain a particular skill set, but an opportunity to develop professionally as a member of the healthcare team. There are several behaviors that contribute to professionalism. Behaviors that could threaten the safety of patients or partnerships within the healthcare community could potentially prevent the student from completing the program.

In addition to the student conduct policies outlined in the Shasta College Catalog, the following are general grounds for program dismissal:

·         Causing or threatening physical injury to another person.

·         Attending class under the influence of alcohol, drugs, intoxicants, or any other substances that may jeopardize safety.

·         Engaging in habitual profanity, vulgarity, or disrespectful behavior.

·         Refusal of or quitting an assigned externship for any reason.

·         Cheating.


Student Grievance Procedure
A students grievance is an assertion or claim by a student or applicant for enrollment that a particular rule, or set of rules, established by local, state, or federal law or regulation, or contractual agreement has been violated by the institution and/or its representatives(s). The procedure is available for use by any student or applicant for enrollment who believes that they have been subjected to unlawful discrimination on the basis of race, religious creed, color, national origin, handicap, age, or sex.

For more information please refer to Shasta College’s Students Rights and Grievances.

Costs of the MA Program
For an approximation of the expenses commonly experienced by students, please click here

Externship
Students should begin budgeting for externship as soon as possible. Students are not paid during externship. Students will be required to attend externship from 8am to 5pm Monday-Friday for approximately 5 weeks for a total of 180 hours. 


Textbooks and Required Materials
For textbooks and required program materials, please click here.



MA Student Handbook​​


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