MOBILE ALERT NOTIFICATION SYSTEM
Shasta College / RAVE Alert Emergency Notification System
Frequently Asked Questions:
is Rave Alert?
Shasta College has partnered with Rave Mobile Safety, to offer an
emergency notification system, Rave Alert, capable of sending users text, and
type of messages will I receive?
Shasta College/Rave Alert will only send you messages related to
emergencies and timely notifications.
I receive advertisements or text messaging SPAM?
No, never. We respect your privacy and you will never receive
anything besides official Shasta College communications.
If I did not enter my mobile phone number during registration, can
I go back and enter it at a later time?
Yes you have the ability to add up to (3) three mobile phone
numbers for alerts. To enter your mobile phone, visit the My Account tab, and
click the Add button within the Mobile Contacts module.
is my username?
Your username will be your email
address as supplied in My Shasta. If
you need to update your email address, please log in to My Shasta to update
your address and the system will automatically push the change in to Rave
is my password?
Your initial password is randomly generated and sent from the
system to the email address that is on file within My Shasta.
What mobile phone carriers are supported?
Most U.S. mobile carriers are supported.
if my mobile phone provider changes?
If you keep the same mobile number, and simply change your mobile
phone provider (switching from Sprint to Verizon), you do not have to change
anything however it may take several weeks for your mobile provider to update
the Rave Alert system. During that time it is possible that you will not be
able to receive messages unless you login to update your carrier information.
How do I change my mobile number?
Visit the My
Account tab, and click the Edit button next
to the mobile number you would like to change. Enter the new mobile number you
want to use in the fields provided, and click Continue.
When changing Mobile Contact (1) [your primary mobile number], you
will receive a text message containing a 4-digit confirmation code. You
must enter this confirmation code within this website to complete the primary
mobile phone registration process.
I did not receive the confirmation code text message. What do I
If you do not receive the confirmation code within a couple of
minutes, click the Confirm button on the My Account page,
here to resend now link
provided on the Enter Confirmation Code page. If
you still fail to receive the confirmation text message, click the edit
button on the My Account page that is associated
with [Mobile Contact (1)], and confirm your mobile number and carrier are
correct. Make changes as necessary.
Please Note: Confirmation codes are only sent to [Mobile Contact (1)].
If you do not receive a confirmation text message after following
the above steps, your mobile carrier may be enforcing a text messaging
block on your account. Contact your carrier and ask that messages from
short codes 67283 and 226787 to be delivered to your mobile device.
If you already have my Registration email address, why do you need
a Preferred email address?
Specifying a Preferred email address allows for the delivery of
Rave-generated email to addresses other than the one you used when registering
for this service. If you frequently use an email account other than the
one specified within the Registration email field, we recommend you add these
addresses as Preferred email addresses. Preferred email addresses may be
added at any time within the My
How do I change my Preferred email address?
Visit the My
Account tab. Within the Email section,
click the Edit button associated with the email address
you wish to modify. Follow the instructions for entering your new Preferred
will I identify incoming messages from Campus Alert?
You will be sent messages from what are know as short codes. The
messages will come from either 67283 or 226787. We encourage you to save these
numbers into your phone so you will recognize them when messages are sent. Some
smaller carriers do not support short code messaging. For these carriers, you
will receive messages from @getrave.com.
How do I opt-out of receiving text messages on my phone?
There are three ways to stop receiving messages on your phone:
1. Text STOP to 67283 or 226787 from your registered mobile phone.
You will no longer receive ANY messages
from Rave Alert. Use the STOP command with caution, as this will also
block delivery of Broadcast Alert messages.
2. Delete the phone using the delete button provided within
the Mobile Phones section of the My Account tab
How do I change my password?
Click on the My
Account tab. Within the User Profile section, click the Edit
link. Instructions for changing your password are provided. In some
cases, the organization sponsoring this service manages your password.
This will be noted on the User
Profile edit page. Where this is the case, please
contact your community's technical support staff to change your password.
Note Regarding Broadcast Alerts:
You cannot completely opt-out of receiving Broadcast Alerts. You
may express a preference for receiving alerts via text message, email, OR
both. We encourage you
to enable as many Broadcast Alert methods as possible to increase
the likelihood of receiving a given Broadcast Alert message.
do I contact for assistance?
If you are unable to login with the information provided in your
welcome email, please use the "forgot username or forgot password"
links on the RAVE login page or contact us at firstname.lastname@example.org
Rave does not charge subscribers to send or receive SMS
messages. Message and data rates may apply. Please refer to your mobile phone
contract for more information. You can opt out of SMS messages at any time by
texting STOP to 67283 or 226787. For basic information at any time, text HELP
to 67283 or 226787.
By registering for this service you will periodically
receive text messages. The frequency of these messages will depend on how you
use this service, and how frequently your community sends messages through this
This service is compatible with the products and services
provided by AT&T, Sprint, Verizon Wireless, T-Mobile, and most other mobile
phone carriers. A complete list of supported carriers is displayed during phone