Systems Support
The Enterprise Systems Support staff is responsible for installing and maintaining a variety of computer systems that provide services to the campus community.
Typical Responsibilities:
- Hardware configuration and assembly
- Operating system and application software setup
- Backup strategy planning and implementation
- Applying software updates and security patches
- Hardware maintenance and repair
- System and data security planning and implementation
- System performance monitoring
- Investigating, diagnosing and resolving system abnormalities
- New technology evaluation and interoperability testing
- Network Infrastructure planning
- Physical network implementation
- Network security planning and implementation
- Network performance monitoring and troubleshooting
- Network jack activation and IP address space maintenance
- Wireless coverage analysis and troubleshooting
- File and Print Services
- Active Directory Services
- Email
- VoIP
- DNS / DHCP / WINS
- SPAM and Virus Filtering
- Virtual Private Network (VPN)
- Wireless Access
- Documentation
The department maintains a variety of operating systems to provide campus resources:
- Windows NT 4.0
- Windows Server 2000
- Windows Server 2003
- Windows XP Pro
- Windows Exchange Server 2003
- Windows Exchange Server 2007
- Microsoft SQL 2000
- Microsoft SQL 2005
- 3com IP Telephony
Partial list of supported hardware:
- Dell 1U, 2U, and Blade Servers
- Dell-Network Attached Storage Controllers
- Fiber Connected Storage Area Networks
- ISCSI Connected Storage Area Networks
- Overland Tape Library Systems using LTO2 and LTO3 tapes
- HP Switches
- Cisco Switches
- Cisco ASA5520 Firewall
- Cisco 4400 Wireless Controller
- 3com V3000, V3001, and V5000 NBX's
- Barracuda Spam Firewall 400
- Alcatel Omni 7800