Shasta College Helpdesk

The Information Services and Technology helpdesk hours are Monday-Friday 8:00am to 5:00pm. We are located in the LRC room 228

If you are having problems with registration, visit the registration help page.

If you are having problems accessing your online class, visit the Shasta College Online page.

Clients who have problems that defy a quick solution will have a service ticket generated in their name. This service ticket will contain the description of the problem and include a service ticket number. With that ticket number, customers can track the progress of their ticket up to completion by calling the Helpdesk and citing the assigned number. Once the problem is resolved and the service ticket is closed, an email notification will be sent to the customer. The customer will then have an opportunity to provide feedback on the service that they received.

Does the FAQ's link on the left have the answer to your question?

To contact Helpdesk Services, please call (530) 242-7999, e-mail helpdesk@shastacollege.edu, or you can try our new helpdesk tracking software.