Shasta College Portal - Forgot Password Help


I Have Forgotton My Password, How Do I Reset It?

To perform a password reset through the online system you will need the following information:

Go to: 

Select the Forgot Password? button

    • type in your Username, if you are Staff/Faculty, please check the box.
      • select the Continue button
    • You will to select one of the options presented to you, select Reset Forgotten Password.
      • select the Continue button
    • Choose ONE of the options presented, either to answer your 3 challenge questions or to have
       a One Time Password sent to your cell phone or email address associated with your account. 
      The One Time Passcode is also referred to as an OTP
      • select the Continue button and your choices will be presented to you to complete the reset function and set up your new password.


If you encounter any issues with performing the password reset, 
please submit a help desk ticket here:

​ ​​​**Please note:  The self service password reset will only work if you have successfully set up your account with your challenge questions, and/or recovery communication methods, i.e. cell phone and email address.