Shasta College Technology Helpdesk

The District provides the following options for technical assistance:

Help options for students:

  • Students in need of assistance with their SC Online course may email for assistance.
  • Students needing other types of student records assistance should contact the Admissions & Records phone bank at (530) 242-7650.  This is staffed during the hours the Admissions office is open.  Their web page can be reached by clicking here.

Help options for campus faculty and staff:

  • Staff in need of assistance with their SC Online course may email for assistance.
  • For assistance with other campus systems or classroom and office technical equipment, faculty and staff may contact Information Services and Technology Support during the hours of 8 AM to 5 PM Monday through Friday through one of the following:
    • by submitting a help ticket through our online help desk at: - log in with your network username/password.
    • by phone call to (530) 242-7999 - option 2.  This number is supported by either a live person or voice mail.  If you do not reach a live person, please leave a detailed message including location and call-back information.

Please note for liability reasons, campus technical staff cannot provide assistance with issues pertaining to your personal technical equipment.