Resolution of Disagreements Related to DSPS Services

Students with disabilities have the right to appeal any decision regarding accommodation(s) provided by the Shasta-Tehama-Trinity Joint Community College District. This may include perceived denials of accommodations, suspension of services, or other decisions regarding accommodations and use of auxiliary aids. Authorized accommodations should be delivered during the appeal process.

Grievances generally relate to specific areas of concern:

  1. Grievance with DSPS for not authorizing a requested accommodation (1st level)
  2. Grievance with DSPS for not providing an authorized accommodation (1st level)
  3. Grievance with DSPS for suspension of services (2nd level)
  4. Grievance with another faculty/staff/administrator (non-DSPS employee) for not complying with an authorized accommodation (1st level)
  5. Allegation of disability harassment or discrimination (AP 3430)

FIRST LEVEL – Informal Grievance:

Students with a grievance against DSPS for not authorizing an accommodation or not providing an accommodation as authorized should first attempt to resolve the matter by means of an informal meeting with the person(s) against whom the student has the grievance, generally the counselor, LD specialist, or staff member responsible for providing the accommodation. This discussion should be timely, optimally within ten (10) school days of the alleged incident.

Students who believe an authorized accommodation is being denied or ignored by a district employee such as an instructor or other employee should first attempt to resolve the matter by means of an informal meeting with the person against whom the student believes is not complying with the accommodation. This discussion should be timely, optimally within ten (10) school days of the alleged denial.

SECOND LEVEL – Informal Grievance:

Students who are dissatisfied with the outcome of their meeting with either the DSPS staff member or another district faculty/staff/administrator can schedule an appointment with the Director of DSPS. Students should bring their referral for accommodation along with the relevant information about dates of requests, services not received, and responses to their previous inquiries. Students should address these concerns to the Director of DSPS within ten (10) school days of the first level meeting.

Director, Disabled Students Programs and Services
Shasta-Tehama-Trinity Joint Community College District
P.O. Box 496006
Redding, CA  96049-6006
(530) 242-7799 (voice)                    (530) 225-4888 (TTY)

 

The Director may conduct an informal inquiry with various parties involved in the alleged incident and inform students verbally of the resolution. The Director should communicate this resolution to the student within ten (10) school days of the second level grievance meeting.

THIRD LEVEL – Informal Grievance:

If the grievance can not be resolved at the second level within ten (10) school days, students should contact the Vice President of Student Services. The Vice President will review the grievance with Director of DSPS and attempt to resolve the grievance informally. This discussion must take place within ten (10) school days after contact at the second level. The Vice President of Student Services should respond to the student’s grievance within ten (10) school days.

Vice President of Student Services
Shasta-Tehama-Trinity Joint Community College District
P.O. Box 496006
Redding, CA  96049-6006
(530) 242-7620

 

FOURTH LEVEL – Formal Grievance:

If the grievance cannot be resolved informally at the third level, the student will be asked to state the grievance in writing within ten (10) school days. This written statement should be directed to the Vice President of Student Services at the address listed above.

The Vice President will review the report of the findings issued by the Director of DSPS and conduct any further inquiry or interview as deemed appropriate, and provide a written decision within ten (10) school days of receiving the written appeal.


FIFTH LEVEL – Formal Grievance:

If the grievance cannot be resolved at the fourth level within ten (10) school days, the grievant may seek a review with the college Superintendent/President. A copy of the stated grievance and all written documentation of findings will be submitted to the Superintendent/President for review. The Superintendent/President shall have ten (10) school days to render a written decision.

Anyone who believes that an education institution that receives federal financial assistance has discriminated against someone on the basis of race, color, national origin, sex, disability or age can file a complaint with the U.S. Department of Education Office of Civil Rights (OCR). According to OCR, a complaint must be filed within 180 calendar days of the date of the alleged dis¬crimination, unless the time for filing is extended by OCR for good cause.

Additionally, according to OCR, if a grievance is filed through the institutional process of the district and then filed with OCR, the complaint must be filed with OCR within sixty (60) days after the last act of the institutional grievance process.

Office for Civil Rights/San Francisco
U.S. Department of Education
50 Beale Street, Suite 7200
San Francisco, CA  94105
(415) 486-5555
Fax: (415) 486-5570

 

Reference:
Education Code Sections 67310, 84850; Title 5, Sections 56000 et. seq.;
Section 504 Rehabilitation Act of 1973; Title 2, Americans with Disabilities
Act Title III-4.2300