​How to Order Transcripts

​​COVID-19 and Transcript requests​​

​(Updated 4/6/20. This information is subject to change.)


Dear Students,

Please know that we are working diligently to support you during this time. We are committed to support you remotely during the Shelter-In-Place order. 

Spring 2020 Campus Closure/Course Changes

Visit http://www.shastacollege.edu/Marketing/PR/Pages/Coronavirus-Press-Release.aspx

Transcript requests: The situation has slowed down our ability to process transcript requests. We are working diligently to process what we can while working remotely, but we anticipate delays. Specifically, we cannot offer rush processing at this time.  We also encourage you to ask the institution requesting your transcript if an unofficial transcript will be enough for right now; unofficial transcripts are available through

Currently, there is not an option to pick up an official transcript in person; we can mail you an official copy of your transcript.  Exceptions: some of our older records are still on paper only.  We do not currently have access to our paper records, but this is something we are working on.  If this is the case for you, our staff will let you know.

We apologize for any delays, and are looking for ways to improve our ability to get back up to speed for this
rocess. Thank you for your patience.

Unofficial Transcript:

You can print a FREE copy of your unofficial transcript through your My Shasta account following the steps below: 

  • ​Login to your My Shasta account
  • Click on Student Ed Planning;
  • Click on “Unofficial Transcripts” under the "Academics" drop down menu;
  • Click "UG Transcript Grouping Transcript"
  • ​You can then print a copy of your unofficial transcript. 

Attention: Transcripts which contain classes taken prior to Spring 2003 are considered offline records and may not be available through your My Shasta account. We have been working over the past year to digitize our older records, but still have yet to finish that project.   

Official Transcript:

Shasta College has partnered with Credentials, Inc. to accept transcript orders over the internet through a secure website. Credentials, Inc. will facilitate your request 24 hours per day, 365 days per year. If you are not comfortable placing an order over the internet, you can call Credentials, Inc. at (847)716-3005 to place your transcript request.  There is an additional operator surcharge for placing orders over the telephone.

(The following links open in a separate window.)


Regular Service - $5.00 each; 4-5 business days to process*
Rush Service - At this time, we are unable to provide Rush Services. 
FedEx Service - Domestic orders (contiguous 48 states) - $23.00; only available when ordered online through Credentials, Inc. IGETC and GE Certification processing requires 7 to 10 business days for processing. Please allow up to 20 business days for processing during the beginning/end of each semester.  

*$5.00 processing fee for the first two transcript(s)/verification(s) ever issued in a lifetime are                 waived.
Multiple requests are sealed in individual envelopes.
We Do Not Fax or Email Transcripts to the student.

Electronic Transcript Certificate of Authenticity

Shasta College, located in Redding, CA has appointed Credentials Inc. as the designated agent for processing and sending official electronic transcripts on behalf of Shasta College. The PDF transcript that is produced using this service contains the identical information as the printed transcript and can be certified as unaltered by uploading the file to the company’s website that is provided during the delivery process. Credentials Inc. has been granted the authority to deliver all such electronic transcript requests on behalf of Shasta College and respond to any inquiries regarding the transactions.

Last updated: 5/1/20​​​​​​​​​​​