BankMobile Disbursements

BankMobile Vibe Account Support

Access your account at
Support email:
Customer Service at 1-877-327-9515

​When it comes to your money, you deservice choices.​
Your choices include:
    Electronic Deposit To Another Account 
    Money is transferred to another account the same business day BankMobile receives funds from your school. Typically, it takes 1 - 2 business days for the receiving bank to credit the money to your account.
    Electronic Deposit To A BankMobile Vibe Account 
    If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
      Note: Receiving ​a card does not mean you have been processed or are eligible for Financial Aid.
    ​​How to access your Financial Aid Awards​

    Look for the bright green envelope
    1.  ​Receive your activation code in the mail
      • ​you will also receive this by e-mail

    2. Use your activation code to choose your refund preference
      • ​Electronic Deposit to your current bank account may take 1-2 business days to verify the account/routing numbers are valid.
      • Electronic Deposit to a BankMobile Vibe account will require identity verification.

    3. View your Financial Aid Award letter and the Disbursement schedule to determine when a payment will be sent to you.
      • ​You can view your Financial Aid Award Letter by clicking "My Financial Aid" on MyShasta

    ​​Haven't received your refund selection kit or "Preference Undefined?"
    You can generate your activation code online!
    • Go to​
    • Click on "Need a Code?" (small font below Start)
    • Enter "Shasta College" as your school, your student ID# and email address and click Continue
    • Confirm that you want a Personal Code sent
    • Once you have received your Personal Code, you will be able to create your BankMobile account.
      ***BankMobile will want your Date of Birth (DOB) entered as DAY/Month/Year format. If your DOB is May 23, 1989, will enter it Exactly Like This: 23051989
    ​Avoid Monthly Service Fees on your BankMobile Account​​

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    Features of the BankMobile Vibe Account:

    Through unique features and functionality designed exclusively for students, BankMobile Vibe empowers and guides students in their pursuit of financial and academic success. Plus there’s no monthly fee for students.

    point® ATMs
    Say adios to ATM fees, thanks to over 55,000 fee-free Allpoint ATMs. Find an ATM

    Stamp your way to success! Get rewarded for your smart moves in and out of the classroom with the Passport recognition program.

    Money Meter
    Manage money in minutes with Money Meter, the BankMobile Vibe accounts interactive budgeting tool. Use it to:

    • Track your spending
    • Set up monthly budgets in multiple categories
    • Monitor your cash flow
    • View your spending history

    Bill Pay
    Make bill-paying faster, easier and more secure. With Online Bill Pay you can:

    • Set up recurring payments
    • Manage Bill Pay recipients
    • View payment history


    Master your financial universe by setting up reserves to achieve your financial goals. This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot.

    Debit Card On/Off Switch
    Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced.

     To view our required disclosures and contract with BankMobile, a Division​ of Customer Bank, click here

    Your school has partnered with BankMobile to deliver your financial aid refund. We are committed to delivering 100% of your refund at no cost, providing students with clear choices and offering great customer service.​