This certificate is designed to prepare students for careers in the hospitality field associated with food and beverage management, lodging, and tourism. Hands-on worksite learning gives the student additional experience in the field.

This is a locally approved certificate. Upon satisfactory completion of the listed requirements and application for completion of the certificate to Admissions and Records, the student will receive a certificate of completion. This certificate program is not approved through the California Community College Chancellor’s Office; therefore, completion of the certificate will not be listed on the student’s transcript.

Program Learning Outcomes

Upon successful completion of this certificate, the student should be able to:

  • Define the concept of service and train others to meet and exceed guest expectations, in any hospitality industry environment.
  • Define the main departments within a full-service hotel and their functions, and describe how each department works together to ensure the overall objective is met.
  • Describe computer applications commonly used in the hospitality industry.
  • Describe the nature of, and be able to effectively function in, this dynamic physically demanding environment.
  • Describe motivational techniques that management can employ to improve employee performance in a hospitality operation.

Certificate Requirements

  • HOSP 10 Introduction to the Hospitality Industry 3
  • HOSP 20 Hospitality Operations Management 3
  • HOSP 35 Computer Applications in the Hospitality Industry 3
  • HOSP 40 Human Resource Management in the Hospitality Industry 3
  • HOSP 55 Customer Service Skills for a Multicultural Workplace 3
  • HOSP 94 Hospitality Worksite Learning 1
Total Units for Certificate: 16

For reference only as of 2019/2020

Degree Requirements and Courses

Learn more about certificate and degree requirements, course content, recommended sequence, and schedule.

Start Your Future at Shasta College

We are dedicated to helping you reach your educational and career goals. To begin your journey, apply for admissions today!