Hospitality: Hotel/Restaurant Management Concentration Certificate

This certificate is designed to prepare students for careers in the hospitality field associated with food and beverage management, lodging, and tourism. Hands-on worksite learning gives the student additional experience in the field.

This is a locally approved certificate. Upon satisfactory completion of the listed requirements and application for completion of the certificate to Admissions and Records, the student will receive a certificate of completion. This certificate program is not approved through the California Community College Chancellor’s Office; therefore, completion of the certificate will not be listed on the student’s transcript.

Program Learning Outcomes

Upon successful completion of this certificate, the student should be able to:

• Define the concept of service and train others to meet and exceed guest expectations, in any hospitality industry environment.
• Define the main departments within a full-service hotel and their functions, and describe how each department works together to ensure the overall objective is met.
• Describe computer applications commonly used in the hospitality industry.
• Describe the nature of, and be able to effectively function in, this dynamic physically demanding environment.
• Describe motivational techniques that management can employ to improve employee performance in a hospitality operation.

Certificate Requirements

• HOSP 10 Introduction to the Hospitality Industry 3
• HOSP 20 Hospitality Operations Management 3
• HOSP 35 Computer Applications in the Hospitality Industry 3
• HOSP 40 Human Resource Management in the Hospitality Industry 3
• HOSP 55 Customer Service Skills for a Multicultural Workplace 3
• HOSP 94 Hospitality Worksite Learning 1

Total Units for Certificate: 16

For reference only as of 2019/2020