Answers to frequently asked questions (FAQs)

  • Health & Wellness services are available to Shasta College students who have paid the semester health fee and are registered at the time of service in credit-bearing courses for the current semester. 
  • Enrollment is verified with each visit.
  • Most appointments with the Contracted Physician, College Nurse, or Psychological counselor will be provided using a HIPAA compliant Zoom platform
  • Minors (under 18 years old) seeking an appointment with the College Nurse, Psychological Counselor or Contracted Physician must present with a parent / guardian signed consent​ before receiving treatment. Exception is given during an emergency (breathing, bleeding, loss of consciousness, mental health crisis) or situations exempted by law.​​​​
  • Pregnant Women may receive general health assessment services or health education with the College Nurse but must be referred back to their OB / MD for medical care, medical recommendations or treatments.
  • With the exception of cholesterol screening and flu shots, there are no charges for services.
  • Hours and/or days of service are subject to change.  ​ 
  • There may be times the College Nurse and / or Psychological Counselor are out of the office or off campus during regular office hours.​ ​

Privacy

Please be assured your privacy is our utmost concern. We are committed to keeping your protected healthcare information confidential. Information is shared among healthcare providers providing services to you, on an as needed basis, but information is not released to anyone unless you provide specific written consent. There are some legally required exceptions to this.  The student / health care provider relationship is confidential and information will not be disclosed without your written permission EXCEPT by court order, subpoena, or where disclosure is required or allowed by law including but not limited to:

  • When the patient may harm, or poses a danger to, himself/herself or others, or the campus community
  • When there is reasonable suspicion of child neglect or abuse, including sexual exploitation (Child Abuse and Neglect Reporting Act Penal Code Sections 11164-11174.3)
  • When there is reasonable suspicion of abuse, or neglect, of the elderly or dependent adults
  • Emergencies

Should you have any questions, please contact Sonja Mendes, College Nurse / Director at (530) 242-7582.

Records

An individual record is established when a student visits a licensed provider in the Student Health & Wellness Office. The record, or "chart", is designed to facilitate the physician, nurse, or psychological counseling care you receive.

Any information you provide is protected by state law as well as by the Shasta College Student Health & Wellness Office policy. Medical and psychological counseling records are confidential and entirely separate from academic records. Except for the Student Health & Wellness office staff, no member of the College faculty, administration, or staff may see your medical or counseling record without your signed consent.  Parents may not see your record or obtain any information about your condition without your signed consent (see exceptions above). Records are not retained indefinitely - refer to current Board Policy regarding record retention.

Scope of Service

The scope of services provided is established by Board Policy and Administrative Procedures.  As legislated by Education Code 76322, and Title 5 regulations, the services are based on a public health model.  Services provided include short term clinical care for illnesses and injuries, brief psychological counseling for mental health concerns, crisis intervention, and preventive health promotion.  Healthcare for chronic, long term conditions is not within the scope of the office's services. If needed / requested we can provide contact information for urgent care and community clinics.