Apply to Shasta College

If you face technical barriers like device, browser or internet issues, contact:

• ID.me Help Center offers step-by-step troubleshooting guides on common technical problems.
• Speak to a live agent by contacting ID.me support 24/7 for time-sensitive technical issues.

For specialized assistance with the ID.me verification process, account management, documentation etc. contact:

• ID.me Help Center has extensive resources on completing verification.
• ID.me agents are available 24/7 at ID.me support for identity verification help.
• For Shasta College in-person verification policy questions, contact Admissions and Records at: admissions@shastacollege.edu or (530) 242-7650.

Most students find that the ID Verification process with ID.me or DMV Wallet is quick, often taking just a few minutes. The duration largely depends on the chosen method of verification and the readiness of the required documentation.

Yes, you must use the same First Name, Middle Name, and Last Name, as well as the same Date of Birth and Address on your CCC student account. If you use a different Name, Date of Birth, or Address in ID.me/DMV Wallet, your OpenCCC Account will be updated to match the account information in ID.me/DMV Wallet.

Once verified through ID.me or DMV Wallet, California Community College (CCC) students have an identity verification status of “verified” for one year from the date of their verification confirmation or until they change any of the following information in their OpenCCC Account profile:

1. First Name
2. Middle Name
3. Last Name
4. Date of Birth
5. Address 

The Verification Solutions offer multiple benefits to students. Primarily, they ensures a higher level of security and authenticity in the application process, reducing the risk of identity theft or fraud. Moreover, with a verified identity, the application process may become smoother, and colleges can process your application faster and more efficiently.

ID.me is committed to assisting students throughout the verification process. If you face any challenges with the verification process, ID.me provides a 24/7 helpdesk service. This ensures that all applicants, even those who encounter difficulties with the self-service option, receive the guidance they need promptly.

DMV Wallet has a chatbot for support, but does not have live support online or over the phone. In person support is offered at some DMV locations. If you have trouble verifying your identity with DMV Wallet, verify with ID.me instead.

For ID.me , yes. The timeout is 15 minutes from the latest point of activity, and a notification will be presented on screen. Users will be directed to the ID.me login page to initiate the session. Once they login back in, they will pick back up at the last step they were previously on and will not be required to redo any previously completed steps.

For DMV Wallet, there is no set timeout period, but the application may require you to log back in after a set amount of time. That time period is controlled by settings on your mobile device and settings within the app. 

For ID.me users, any unsuccessful attempt will automatically present an option to re-attempt the last step or present the opportunity to enter a video chat with a Trusted Referee. Users will not be routed back to CCC to initiate the ID.me sign-in page. Usually, the session within ID.me is reinitiated by returning to the ID.me login screen. If students were in the process of creating an account versus already logged into an existing account, they would return to the account creation screen.

For DMV Wallet users, visit mDL Q&A - California DMV to see what steps to take after an error message is displayed.

No, identity verification is only for educational purposes only. 

Biometric Information is a form of data related to biometric characteristics which may be used to identify you. Biometric Information includes things like fingerprints, voiceprints, scans of a hand, facial geometry recognition, and iris or retina recognition.

Biometric Information is only used to complete the transaction it was collected for, which may include identify verification and fraud prevention and analysis.

For ID.me users, if you got a new phone number and don’t have access to the phone you used to set up multi-factor authentication (MFA), you must update your settings. This also applies if you lost your phone or changed phone providers. To update the phone number you use for your ID.me account, you’ll need to sign in to your ID.me account, confirm your email address, enter your information, then set up a new MFA method.

For DMV Wallet users, you will need to install the CA DMV Wallet app and re-enroll in the mDL program. For more details, see mDL Q&A - California DMV. 

ID.me allows you to use a mobile device, such as a smartphone, tablet, or a computer. Your device must have the following:

• Access to the internet, with an updated browser
• A working webcam or a selfie camera

DMV Wallet users must use a smartphone. For more information on device requirements, see How to Enroll in the mDL Pilot.

Use the following tips to capture a clear photo of your document:

• Take a photo of the document head-on, avoiding angles.
• Adjust the orientation to match the document's layout. For example, use landscape for wide documents.
• Make sure the document fills the frame, with all four corners visible, and avoid any cutoffs.
• Disable the camera flash to minimize glare.
• Position the document on a dark table or surface for a contrasting background.
• Remove any other objects from the photo.

For ID.me users, you can verify in over 240 languages over a video call. If your primary language is one other than English, tell the Video Chat Agent the language you want to speak during your verification.

DMV Wallet does not offer video chat support. 

For ID.me users, choose Passkey MFA from your computer to set up your computer as the method to sign in. If you don’t have a smartphone or computer, use the phone call option to receive a call to your landline phone.

DMV Wallet users are required to use a smartphone to use the mDL app.

Yes, a SSN is required for identity verification. If you choose not to provide your SSN (Social Security Number) for IAL2 verification, contact your home college to ask for manual verification.

If you choose not to provide your SSN (Social Security Number) for IAL2 verification, we have established two viable alternatives:

• ITIN Holders: Users with an Individual Taxpayer Identification Number (ITIN) can use it as a substitute during Supervised Remote proofing.
• International Users: When prompted to enter your Social Security number, select I don’t have a Social Security Number. After selecting the button, enter and upload your passport information. Similar to ITIN holders, you must complete the Supervised verification process.

We recognize the challenges incarcerated students face in providing standard ID documentation. The Chancellor's Office is working closely with ID.me and the California DMV to develop alternative verification methods that consider the unique circumstances of incarcerated students while still maintaining security. 

Protecting student privacy is our top priority. The ID verification process does not require documentation that would disclose immigration status. For ID.me, acceptable forms of ID include a Mexican Matrícula Consular card, Individual Taxpayer Identification Number (ITIN), or a verified ID.me account linked to an ITIN.

For DMV Wallet, any resident of California who has a valid, unexpired driver’s license, including an AB60 driver’s license, can use it to create their mDL on the DMV Wallet app.

AB 60 driver’s licenses are for individuals who are unable to provide proof of legal presence in the United States but who meet California DMV requirements and are able to provide proof of identity and California residency. Learn how to get an AB60 license here: AB 60 Driver’s License.

For basic questions about the ID.me or mDL verification integration and how it impacts admissions and application progress and status contact Shasta College Admissions and Records at admissions@shastacollege.edu or (530) 242-7650.

For Financial Aid questions contact Shasta College Financial Aid at financialaid@shastacollege.edu or (530) 242-7650.

For general help with OpenCCC or CCCApply processes, including account creation and application submission, contact the CCC Help Desk (877) 247-4836 support@openccc.net.

You're considered a new student if you've never taken a Shasta College class or course. 

• Fill out the online application through CCCApply
• Apply for Financial Aid using FAFSA (or CADAA) and submit the California College Promise Grant application
• Send your official high school and prior college transcripts to Shasta College
• Complete Shasta College's online orientation program
• Schedule an academic counseling appointment
• Register for classes by logging in to MyShasta

Please note, graduated high school seniors attending as college students for the first time are also considered new students.

You're considered a continuing / returning student if you're still attending or have attended Shasta College.

• Continuing students are not required to complete a new application for admission
• Returning students are required to complete a new application through CCCApply if you have not attended within the last two semesters
• You'll be notified of your registration date and time in MyShasta and/or an email sent to your student email address from the Admissions & Records Offices if you have priority registration. Important Dates, including registration dates, can be found on the Important Dates & Deadlines webpage.
• You may register and pay for classes in MyShasta

You're considered either a concurrently or dual enrolled student if you're in high school or below. 

• Concurrently enrolled students are high school students taking college courses at a Shasta College campus or online. Concurrently enrolled students do not pay any tuition for classes or Student Health and Campus fees.
• Dual enrolled students are high school students who take college courses at their local high school. Dual enrolled students do not pay any of the following: Registration (tuition), Health and Campus Center fees. 

For more information on how to apply as a student in high school or below, please visit our high school & below admissions website.