This certificate prepares students for work as an entry-level Administrative Assistant. Administrative Assistants work for supervisors, managers, and executives. Students learn the following skills:

  • Document and Data Handling: how to prepare, modify, and proofread documents such as reports, letters, memos, records, lists, and schedules.
  • Technology: Working knowledge of Microsoft Office (Word, Excel, Internet Explorer, and Outlook).
  • Keyboarding: Type 35-40 words per minute.
  • Interpersonal: Meet and greet clients and visitors, maintain a pleasant manner, and project a professional image in person and on the phone.
  • Confidential: Handling of mail, money, and receipts.
  • General: Research and price office furniture and supplies with attention to detail. Obtaining on-the-job training through the Worksite Learning course at Shasta College is highly recommended.

This is a locally approved certificate. Upon satisfactory completion of the listed requirements and application for completion of the certificate to Admissions and Records, the student will receive a certificate of completion. This certificate program is not approved through the California Community College Chancellor’s Office; therefore, completion of the certificate will not be listed on the student’s transcript.

Program Learning Outcomes

Upon successful completion of this certificate, the student should be able to:

  • Define ethical office behavior.
  • Define gracious and efficient behavior with office visitors using appropriate customer service skills.
  • Schedule appointments including the use of electronic calendaring.
  • Organize files and folders electronically.
  • Prepare notices, agendas, and minutes for meetings.

Certificate Requirements

  • BSOT 10 Excel for Windows – I 1
  • BSOT 51 Introduction to Keyboarding and Word 3
  • BSOT 64 Computerized 10-Key 0.5
  • BSOT 80 Outlook 1
  • BSOT 152 Keyboarding for Speed and Accuracy 0.5
  • BSOT 158 Office Procedures for Admin Assistants 3
  • BSOT 166 Records Management 2
  • BUAD 80 Principles of Customer Service 3
  • CIS 1 Computer Literacy Workshop 3
Total Units for Certificate: 17

For reference only as of 2019/2020

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