Noncredit Certificate | SC Program: NCR.1006

The Customer Service Academy will equip students with the ability to manage or improve many workplace issues that, if addressed, will lead to improved productivity. The topics range from conflict resolution to team building to communicating with people (both employees and customers).

This certificate is approved through the California Community College Chancellor’s Office. Upon satisfactory completion of the listed requirements and filing an application for graduation with Admissions and Records, the student’s transcript will reflect completion of this certificate.

Program Learning Outcomes

Upon successful completion of this certificate, the student should be able to:

  1. List ways in which to communicate more effectively to both internal and external customers.
  2. Recognize conflict styles and manage conflict situations utilizing conflict resolution skills.
  3. List ways to maintain/change your attitude in order to provide superior customer service.
  4. Embrace change within organizations and apply skills to cope with change.
  5. Self-assess individual attitude, stress, communication style, personality style and apply skills to work with team members who possess different styles.

Required Noncredit Courses

  • BSOT 320 Time & Stress Management in the Workplace (0)
  • BSOT 321 Decision Making, Problem Solving, and Conflict Resolution (0)
  • BSOT 322 Customer Service and Attitude in the Workplace (0)
  • BSOT 323 Communication and Team Building (0)
  • BSOT 324 Values, Ethics, and Organizational Change (0)

For reference only as of 2022/2023

Choose your path

Map your education by viewing the program map for the degree or certificate you’re interested in earning below. Meet with a counselor to create your official comprehensive education plan.

A program map shows all the required and recommended courses you need to graduate and a suggested order in which you should take them. The suggested sequence of courses is based on enrollment and includes all major and general education courses required for the degree.

Please see a counselor to discuss options for meeting general education requirements for transfer to California State Universities (CSU) and/or University of California (UC) campuses, as well as any specific additional courses that may be required by your chosen institution of transfer.

*Alternative Courses: Please see a Shasta College counselor for alternative course options. You can also view the following to find other courses to meet degree/certificate requirements:

Need a print out? Feel free to download and/or print out a copy of the sample program map(s).

Contact Us for More Information

Academic/Instructional Division Office

Location Main Redding Campus | 1023

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