Degree Requirements and Courses
Learn more about certificate and degree requirements, course content, recommended sequence, and schedule.
Customer Service Academy Certificate
Certificate | SC Program: CL.3133
Academic Plan
An academic plan shows all the courses you need to graduate and a suggested order in which you should take them. To make your personalized comprehensive education plan, please make an appointment with a counselor.
Spring Semester
| Course | Title | Credits |
|---|---|---|
| BUAD 81 (SP only) | Stress Management in Workplace | 0.5 Unit |
| BUAD 82 (SP only) | Managing Organization Change | 0.5 Unit |
| BUAD 83 (SP only) | Conflict Resolution | 0.5 Unit |
| BUAD 84 (SP only) | Attitude in Workplace | 0.5 Unit |
| BUAD 85 (SP only) | Customer Service in Workplace | 0.5 Unit |
| BUAD 86 (SP only) | Decision Making/Problem Solving | 0.5 Unit |
| BUAD 87 (SP only) | Team Building | 0.5 Unit |
| BUAD 88 (SP only) | Communicating with People | 0.5 Unit |
| BUAD 89 (SP only) | Time Management | 0.5 Unit |
| BUAD 90 (SP only) | Values and Ethics | 0.5 Unit |
| TOTAL | 5 Units |
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