Degree Requirements and Courses
Learn more about certificate and degree requirements, course content, recommended sequence, and schedule.
Customer Service Academy Certificate
Certificate | SC Program: CL.3133
Academic Plan
An academic plan shows all the courses you need to graduate and a suggested order in which you should take them. To make your personalized comprehensive education plan, please make an appointment with a counselor.
Choose your path
Map your education by viewing the program map for the degree or certificate you’re interested in earning below. Meet with a counselor to create your official comprehensive education plan.
A program map shows all the required and recommended courses you need to graduate and a suggested order in which you should take them. The suggested sequence of courses is based on enrollment and includes all major and general education courses required for the degree.
Fall Semester, First Year
5 Units TotalBSOT 120
1
Time&Stress Mgmt in Workplace
BSOT 120
This course is designed to introduce the student to time management principles and specific tools that assist in making maximum use of time. Included in this course is the recognition of stress and how to manage it, as well as job burnout and what to do about it. This course may be offered in a distance education format.
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BSOT 121
1
DcsnMkng,PrbSlvng,&CnflctRes
BSOT 121
This course is designed to introduce the student to decision making and problem solving. It is also designed to provide the student with an analysis of attitudes and behaviors that create conflict between individuals and groups within an organization. This course may be offered in a distance education format.
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BSOT 122
1
Cust Srvc & Attitude in Wrkplc
BSOT 122
This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction, and customer retention. Topics will also include communicating with customers, developing a positive attitude, handling complaints, and sales skills. This course may be offered in a distance education format.
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BSOT 123
1
Communication & Team Building
BSOT 123
This course is designed to introduce the student to key elements in communication within business organizations including verbal and nonverbal communication as well as listening skills. It will also provide the student with an understanding of how teams work together, common problems teams encounter and how to solve them. This course may be offered in a distance education format.
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BSOT 124
1
Values/Ethics/Orgnztnl Chng
BSOT 124
This course is designed to acquaint the student with the importance of values and ethics in the workplace. It will also provide the student with an understanding of change and the influence it has on an organization and the individuals in that organization. This course may be offered in a distance education format.
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Please see a counselor to discuss options for meeting general education requirements for transfer to California State Universities (CSU) and/or University of California (UC) campuses, as well as any specific additional courses that may be required by your chosen institution of transfer.
*Alternative Courses: Please see a Shasta College counselor for alternative course options. You can also view the following to find other courses to meet degree/certificate requirements:
- California State Universities – General Education
- IGETC – Intersegmental General Education Transfer Curriculum
Need a print out? Feel free to download and/or print out a copy of the sample program map(s).
Business & Hospitality Interest Area Counselors
Department
Counseling & Student Services
Veterans Services
Phone
(530) 242-7954
Location
Redding Main Campus | Room 129
Degree
M.S., University of La Verne
Email
Contact Nelson Espinola
Department
Counseling & Student Services
Phone
(530) 242-7953
Location
Redding Main Campus | Room 132
Degree
M.S., University California, Los Angeles
Language
Fluent in Spanish
Academic/Instructional Division Office
Phone
(530) 242-7560
Location
Main Redding Campus | 1023
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